Refund Policy
Effective Date: August 06, 2025
Thank you for shopping with Vhoze UK. We’re committed to providing high-quality digital products and a seamless customer experience. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made on our platform.
1. Digital Product Refund Eligibility
Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded or accessed.
However, under specific conditions, a refund may be requested within 7 calendar days from the date of purchase, provided that:
- You have not downloaded or accessed the digital product.
- You can demonstrate that the product was faulty, incomplete, or not as described.
- The product was purchased directly from Vhoze UK via our official website or authorized platform.
If 7 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
2. How to Request a Refund
To initiate a refund request, please contact our support team at:
📧 info@vhoze.co.uk
Include the following details in your request:
- Full name
- Email address used during purchase
- Order number
- Reason for the refund request
- Screenshots or evidence (if applicable)
We aim to respond to all refund requests within 3–5 business days.
3. Grounds for Rejection of Refunds
Refund requests may be denied under the following circumstances:
- The product has been downloaded or accessed.
- The request is made after the 7-day period.
- The product was purchased through a third-party platform.
- The user simply changes their mind or claims buyer's remorse.
- The issue is due to lack of technical knowledge or compatibility on the user’s part (unless explicitly stated in the product description).
4. Exceptions and Special Cases
We may, at our sole discretion, provide a refund beyond the 7-day period in special cases such as:
- Duplicate purchases
- Technical errors on our platform leading to incorrect billing
- Subscription billing errors (if applicable)
These will be reviewed on a case-by-case basis.
5. Non-Refundable Items
The following items are strictly non-refundable:
- Custom-designed or commissioned digital products
- Sale or discounted items
- Bundles or packages once partially accessed
- Products marked as “non-refundable” at the time of purchase
6. Chargebacks & Fraudulent Claims
Filing a chargeback without contacting us first may be considered fraudulent. If you believe there is an issue with your purchase, we encourage you to reach out to our support team. We reserve the right to ban future access to our products and services for accounts involved in chargebacks or fraudulent activity.
7. Changes to This Policy
Vhoze UK reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
8. Need Help?
If you have questions about our refund process or need assistance, contact us:
📧 info@vhoze.co.uk
By purchasing from Vhoze UK, you agree to abide by the terms outlined in this Refund Policy.
